The veterinary technician, provides caring, compassionate and detail-oriented nursing care for hospitalized patients and outpatients. They are responsible for correctly and efficiently executing treatments, diagnostics, and administering medications at the appropriate times. They must maintain detailed and correct medical records, while insuring all charges are invoiced. They also update and communicate with clients in a timely and respective manner.
Educational: Extensive and broad knowledge of animal science, medicine, husbandry, including basic knowledge of pharmacology and sufficient mathematical skills to
ensure the administration of accurate drug and fluid dosages. High school diploma or equivalent is required. CVT Licensure or meets eligibility for
licensing requirements. Higher education is preferred but not required.
Physical: Must have the strength and stamina to lift approximately 50 pounds, walk dogs weighing up to 130 pounds and work on feet all day.
Ergonomic: An employee in this position must be capable of safely working in environment with potential exposure to hazardous materials, infectious and zoonotic diseases.
Other: An employee in this position must have a sense of caring for animals; be willing and available to stay late or through breaks, when needed, to assist with
emergency or critical-care patients is needed. Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary
services. Ability to multi-task, prioritize and delegate while maintaining composure in stressful situations is expected.
Essential Job Functions:
- Always be in position and prepared to work at the start of each scheduled shift.
- Be prepared to handle any pet or facility emergency that may arise. Follow contingency plans.
- Competently speak and write the English language.
- Continuously strive to gain more information, additional skills, and keep up with new developments in the field through reading journals, and attending
- Follow OSHA standards, and other safety protocols and procedures put in place by MVS.
- Know and use standard medical and business abbreviations and terminology when speaking and writing.
- Know the range of services MVS provides and the species it treats.
- Maintain a professional appearance while at work, including clean uniforms or clothes.
- Participate in all staff meetings.
- Perform other duties as assigned
- Stay current on policies, procedures and schedule by checking your e-mail, reading the weekly meeting staff meeting minutes and WhentoWork daily.
- Understand and be able to recognize animal behaviors (ex. Fear, aggression), know how to change approach to animal based on behavior.
Anesthesia and Surgical Procedures:
- Complete and understand anesthesia machine check-list, be able to trouble-shoot.
- Complete understanding and ability to perform induction (IV, chamber, mask) and intubation.
- Confidently perform anesthesia monitoring; knowledge of normal and abnormal parameters.
- Knowledge of induction agents, analgesics, and CPR medications.
- Anesthesia equipment maintenance and trouble-shooting
- Knowledge of basic surgical instruments
- Understanding of the sterile field
- Ability to clean, repack, and sterilize instruments
- Basic knowledge of autoclave verses ethyoxide
- Demonstrate proper safety precautions when working with anesthetic chemicals and equipment
- Efficiently and safely recover patient, obtaining necessary post-operative vitals
- Insure all appropriate charges are entered into Infinity
Attitude and Behavior:
- Demonstrate commitment, dedication, cooperation and positive behavior
- Handle stress and pressure with poise and tact.
- Promote a positive attitude among staff. Smile and maintain a friendly demeanor while on the job.
- Show respect and compassion for clients, team members, and animals (alive or deceased) at all times.
- Answer phone by the third ring if CSR is pre-occupied or unavailable.
- Assist grieving clients and comfort them. Be familiar with the grieving process. Always be sensitive to the background chatter and conversations that could
exacerbate the anxiety and grief clients are experiencing.
- Complete phone training with member of management team.
- Cordially greet clients and their pets, addressing each by name.
- Discuss treatment and diagnostic costs to owners, insure owners of patients to be hospitalized are provided with an accurate estimate with code status
chosen and that proper deposits are collected.
- Handle challenging clients with a calm and reassuring demeanor; know when to bring in member of management team.
- Maintain communication with clients waiting in lobby, continuously update them of status.
- Provide counseling and compassion for clients; answer their questions unless it is clear attending doctor should do so.
Patient Care and Comfort:
- Always wash hands after handling patients to minimize the spread of infectious diseases and pathogens.
- Appropriately and effectively triage every patient that enters MVS.
- Provide clean bedding, water and litter pans for hospitalized pets according to individual patient needs.
- Understand and be able to recognize normal and abnormal vital signs, follow through when abnormal signs are seen
- Basic knowledge of all medications used in hospital; including routes of administration, side effects, dose, drug interactions, etc.
- Learn and become comfortable with CRI calculations.
- Prepare medications and prescriptions for dispensing as directed by the veterinarian and be able to teach owners how to administer.
- Use proper aseptic technique in drawing up medications.
- Verify all dosages and conversions on treatment sheet are correct.
Physical Plant Maintenance:
- Launder soiled linens using established protocols.
- Maintain cages, runs, and/or hospital facilities, including exam rooms, treatment room, isolation area, ICU wards, employee lounge, bathrooms and doctor’s
office in a neat, sanitary and stocked condition.
- Maintain constant vigilance regarding open doorways that could allow pets to escape from their cage or facility.
- Maintenance of all work areas including but not limited to sweeping, mopping, emptying garbage and recyclables, dusting, and cleaning counter tops,
kennels, and wet sinks.
- Insure all appropriate charges are entered into patient invoice.
- Insure all treatments and diagnostics are in Infinity prior to the chart going up front for discharge.
- Insure appropriate handling of controlled substances and proper maintenance of the controlled drug log.
- Insure proper documentation and labeling of deceased patient for cremation or home burial.
- Maintain detailed and accurate medical record using Infinity and paper records such as 24-hr treatment sheet.
Technical Animal Knowledge and Skills:
- Use safe, reliable, and confident restraint, while showing compassion and care. Use provided restraint tools effectively
- Use proper technique to shave patients, which minimizes clipper burn and skin trauma
- Know and be able to execute proper fecal and urine collection methods
- Understand how to monitor, adjust and maintain IV infusion pumps, syringe pumps, programmable syringe pumps
- Understand proper use of digital x-ray machine
- Minimize radiation hazards: use protective equipment and wear dosimetry badge
- Use appropriate and correct positioning to obtain diagnostic quality radiograph
- Understand adjustments needed to
- Consistently use Right and Left markers
- Apply and monitor pressure bandages using proper technique
- Execute and understand proper technique for Venipuncture using patients cephalic, saphenous and jugular veins
- Know proper administration techniques for IV, IM, SQ and oral medications
- Know proper aseptic technique for placement of cephalic, saphenous and jugular intravenous catheters
- Know proper aseptic technique for placing and maintaining urinary catheters
- Know proper techniques for obtain blood pressure, and recognize abnormal and normal ranges
- Learn and become familiar with central line placement
- Set-up and record diagnostic multi-lead ECG tracings, recognize normal and abnormal rhythms, learn to troubleshoot equipment complications
- Understand the life cycle and pathology of common and zoonotic diseases to prevent transmission throughout the hospital and in public areas. Follow and
understand isolation procedures.
Specialty Technician Job Functions
- Ability to clip and prep the surgical patient.
- Ability to identify, clean, repack, and sterilize ophthalmic instruments.
- Able to perform preliminary ophthalmic tests and when they are appropriate (schirmer tear test, fluorescein stain, IOPs).
- Confidently administer local blocks (retro bulbar block).
- Confidently anesthetize and monitor a patient that is paralyzed.
- Knowledge of topical ophthalmics.
- Proper care and maintenance of ophthalmic equipment (slit lamp, tonometry pen, head lamp, lenses).
- Proper O.R. set up and maintenance with the operating microscope.
- Proper reconstitution of topical Cefazolin solution.
- Recognize ophthalmic emergencies (descemetocle, perforated ulcer, etc.).
- Ability to quickly learn the many advanced procedures performed for internal medicine patients (ex: Tubes)
- Chemotherapy: knowledge and understanding of hazards involved in handling cytotoxic agents, ability to properly administer cytotoxic agents.
- Endoscopy: proper care and maintenance of equipment, proper usage and identification of wand types, proper identification, set-up, cleaning and
- Great attention to detail in processing and submitting specimens to various reference labs.
- Ultrasound: proper care and maintenance of machine, proper usage and identification of probe types.